Bookings for customers with special access arrangements should be made in person at the Theatre Box Office or by contacting the theatre access customers enquiry department. The team can be contacted by telephone or email:
+44 (0) 330 333 4815 (lines open from 10am to 6pm Monday to Friday).
The stair climber can accommodate wheelchairs up to 66cm (26 inches) wide and 89cm deep (35 inches) including footrest.
The maximum weight the stair climber can accommodate is 190kg or 30 Stone (wheel chair and user).
Wheel chair users are safely secured to the stair climber. When in motion the stair climber reclines on a flat surface so that when travelling down the 6 stairs to the auditorium the wheelchair user travels upright.
Patrons requiring the use of the stair climber are asked to arrive at the theatre 45 minutes prior to the commencement of the performance.
The theatre has an arrangement with the Adelphi Theatre, located 100 metres along the Strand from the Vaudeville Theatre, where customers can use the Adelphi Theatre disabled toilet. Simply present your ticket to the door staff at the Adelphi who will escort you to the facilities. (before or after show only).
Guide dogs and hearing dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.
A hearing assistance system is available, please enquire with theatre staff on arriving at the theatre. The system is an infrared headset system as illustrated, the volume to each earpiece can be adjusted separately to suit the individuals personal preference. Headsets are available on a first come first served basis.
The theatre bars are located in the Dress Circle and Grand Circle. A member of theatre staff will offer assistance purchasing beverages. Programmes and Ice Creams are available in the main foyer and auditorium.
There are 3 on street disabled parking spaces located outside 6 Henrietta Street, London. WC2E 8PT. This is two streets behind the theatre and estimated at a five minute walk at a slow pace (0.2 mile according to Google maps).
Alternatively there are various streets around the theatre on which it is possible to park. Outside 1 Adam Street, London. WC2N 6LE is almost opposite the front of the theatre, the surrounding streets off Adam street also have street parking spaces. It should be noted that the street parking does fill up quite quickly in the evening.
The Q Park Trafalgar Square car park is a little further at 0.4 mile away and about an 8 minute walk (distance and time according to Google
maps). It is possible to pre-book a space in advance with them, details of the service provided at this car park can be found at:
its address is: Spring Gardens,London. SW1A 2TS
Captioning converts the spoken word into text that provides people with hearing loss with access to live performance. In captioning, the words appear on a screen at the same time as they are sung or spoken. Captions also include sound effects and offstage noises. More information on Captioning can be found at www.stagetext.org. Dates for Captioned performances can be found under the individual production details.
Audio description, for blind and partially sighted, is a live verbal commentary providing information on the visual elements (movements, expressions etc.) of the production as it unfolds. Further information on audio description is given by www.vocaleyes.co.uk. Dates for Audio Described performances can be found under the individual production details.
Please take careful note of our address as we have had people ending up in Camden at a recording studio having got their directions from Google maps. We are aware of this sometimes being a problem but seem unable to get anything done about it.
By phone please call: +44 (0) 330 333 4815 (lines open from 10am to 6pm Monday to Friday).
By Email at: firstname.lastname@example.org
Last updated 2020-10-30